VakantiehuisOostenrijk - : DEIN BICHLBACH Chalet groß

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Mr Drh. An B. uit België Verblijfsdatum juli 2024- juli 2024
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concerns : 1AW1JXYG We took contact with Belvilla a few days before we left as we received (again) a booking confirmation by mail on July 8th . We even had a tel conversation with a Mr. Florin???? - Belvilla (on the 800 number). He assured us that everthing was ok and that we could leave to spend our holiday in Bichbach - Austria. He really assured us several times (even resend us the booking information/confirmation)..... BUT in Bichlbach is was a construction site as we already learned by the owner. The chalets were not ready yet. THE CHALETS WERE UNDER CONSTRUCTION....although we explicitely asked Mr Florin if the chalets were ready! He keeps on telling us that we have to go to Bichlbach!!!!!!. We went to Bichbach and have seen the chalets with our own eyes.....We went by car with 3 little kids and a pregnant women (10 ours drive!!!!) Although we booked via Belvilla, Luckely a company Common VIsual (owner of the chalets???) had another chalet in another village for us. And we can confirm that the service of this company wasEXCELLENT Hereby we will inform you that our experience with belvilla is really bad and confusing and stressfull. kind regards - fam. De Backker

G. uit Oostenrijk Verblijfsdatum maart 2022- maart 2022
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