Holiday home Lunderskov - Denmark (DK-57087)

The house is beautiful and big and easy to find, Unfortunately it was not as clean and it would be desirable, One room must definitely be sanitized for mold, Some of the duvets have stains (blood and other stuff,,,) and the baths a lot of dust and we could not hang things on the radiator until we cleaned it, We did not use the pool as there were little insects on the cover, Also, keep an eye on warming the house, The final cost for heating was outrageous, / About DanCenter, you should have an emergency number ready for your customers to call and easy to find on your website! It is extremely difficult to understand where to find a contact and how to reach out to the agency outside of working hours and that caused a lot of stress! / A snow storm delayed all the flights and we learned from Lufthansa on Saturday morning that they had closed an airport and we would arrive in Billund after midnight on Sunday, insted of noon! So I called the agency on Saturday and I talked to a woman explaining the situation and asking for a new access code to get the key (as she explained the code expires after a few hours)! She promised to call back but she never did and I did not receive an email with the new code, After 4pm I could not talk to anyone anymore so after making lots of calls (even to your central office in Copenhagen) I used the chat and spoke with three different people who gave me always the same instructions to go through a service (touch one, than touch 8 ,,,,than wait forever)! The people on the chat could not provide the new access code and told me to call a number that never answered,,,there was just music, I did it three times! In the end, we left our country not knowing whether we could access the house or not! Not the best beginning of our trip, I finally got an email on Sunday afternoon (while we were already flying) with the new code, / We made it to the house at 2,30 in the night, finally and the new code worked but the entire process was very stressful as we landed in Billund after midnight not knowing if we (15 people) would be able to enter the house! / Not the best experience with your agency so I think it is in your interest to know about this situation and possibly arrange for an emergency service that works, or you must be ready to lose clients and reputation, / I also wish to add that our group travels all over Europe every year and have a lot of experience with renting big houses and since we always travel during the winter, emergencies happen but we were always able to talk to someone for help, especially since you give a code to access the house that expires! / One last note about the country: Denmark is awesome and the people are friendly and pleasant, we did enjoy the trip, / Regards, Tiziana

Supergroßes Haus mit genug Schlaf- und Badezimmern für eine große Gruppe, / Wir waren 23 Leute (inkl, 4-5 Kindern) und da ist es schwierig so ein Haus zu finden, Gerne wieder!

Ein sehr Hellhörig Haus, man hört Schritt und Tritt, wer früher schlafen gehen will hat keine Ruhe, / Durchlüftung gleich null es gibt in der riesen Villa 2 Fenster oben zum öffnen und 2 Türen unten, / Turnhallen Bode ist Renovierungsbedürftig, Hohe Nachzahlung durch pool

In Fahrrad- oder Fußreichweite gibt es da nichts, Mit dem Auto gibt es aber im Umkreis von 30 min unzählige Aktionen, Das Haus ist qualitativ nicht so hochwertig, wie es auf den Bildern scheint, Bei genauerem hinsehen gibt es viele kleine Mängel, Trotzdem ein tolles Hause für große Gruppen, Schön war, dass die meisten Zimmer ein eigenes Bad hatten, Der Pool ist schön groß, jedoch zu sehr mit Chlor versetzt,

Pool und Turnhalle

Die Größe, die Badmintonhalle, die schöne Einrichtung, die Größe der Zimmer, die Lage

Ankunft war sehr gut vorbereitet. In der Unterkunft ist die Beleuchtung Verbesserungsfähig.

de omgeving was prachtig mooi uitzicht heerlijk rustig we hebben met allen genoten een tip voor de eigenaar op de boven verdieping een airco het is daar erg snel warm

Traumhaft schönes Haus. Tolle Zimmer, genügend Bäder. Super Möglichkeiten zur Beschäftigung im Haus

Die Größe, die geräumigen Zimmer, die küche , der aktivitätsraum

Genug Schlafzimmer und Bäder für alle, tolle Ausstattung und viel Platz

Swimming pool and badminton court are fantastic