Reviews of our guests
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T. from Italy Date of stay December 2023- December 2023
Guest assessment:
The house is beautiful and big and easy to find, Unfortunately it was not as clean and it would be desirable, One room must definitely be sanitized for mold, Some of the duvets have stains (blood and other stuff,,,) and the baths a lot of dust and we could not hang things on the radiator until we cleaned it, We did not use the pool as there were little insects on the cover, Also, keep an eye on warming the house, The final cost for heating was outrageous, / About DanCenter, you should have an emergency number ready for your customers to call and easy to find on your website! It is extremely difficult to understand where to find a contact and how to reach out to the agency outside of working hours and that caused a lot of stress! / A snow storm delayed all the flights and we learned from Lufthansa on Saturday morning that they had closed an airport and we would arrive in Billund after midnight on Sunday, insted of noon! So I called the agency on Saturday and I talked to a woman explaining the situation and asking for a new access code to get the key (as she explained the code expires after a few hours)! She promised to call back but she never did and I did not receive an email with the new code, After 4pm I could not talk to anyone anymore so after making lots of calls (even to your central office in Copenhagen) I used the chat and spoke with three different people who gave me always the same instructions to go through a service (touch one, than touch 8 ,,,,than wait forever)! The people on the chat could not provide the new access code and told me to call a number that never answered,,,there was just music, I did it three times! In the end, we left our country not knowing whether we could access the house or not! Not the best beginning of our trip, I finally got an email on Sunday afternoon (while we were already flying) with the new code, / We made it to the house at 2,30 in the night, finally and the new code worked but the entire process was very stressful as we landed in Billund after midnight not knowing if we (15 people) would be able to enter the house! / Not the best experience with your agency so I think it is in your interest to know about this situation and possibly arrange for an emergency service that works, or you must be ready to lose clients and reputation, / I also wish to add that our group travels all over Europe every year and have a lot of experience with renting big houses and since we always travel during the winter, emergencies happen but we were always able to talk to someone for help, especially since you give a code to access the house that expires! / One last note about the country: Denmark is awesome and the people are friendly and pleasant, we did enjoy the trip, / Regards, Tiziana
Guest assessment:
The house is beautiful and big and easy to find, Unfortunately it was not as clean and it would be desirable, One room must definitely be sanitized for mold, Some of the duvets have stains (blood and other stuff,,,) and the baths a lot of dust and we could not hang things on the radiator until we cleaned it, We did not use the pool as there were little insects on the cover, Also, keep an eye on warming the house, The final cost for heating was outrageous, / About DanCenter, you should have an emergency number ready for your customers to call and easy to find on your website! It is extremely difficult to understand where to find a contact and how to reach out to the agency outside of working hours and that caused a lot of stress! / A snow storm delayed all the flights and we learned from Lufthansa on Saturday morning that they had closed an airport and we would arrive in Billund after midnight on Sunday, insted of noon! So I called the agency on Saturday and I talked to a woman explaining the situation and asking for a new access code to get the key (as she explained the code expires after a few hours)! She promised to call back but she never did and I did not receive an email with the new code, After 4pm I could not talk to anyone anymore so after making lots of calls (even to your central office in Copenhagen) I used the chat and spoke with three different people who gave me always the same instructions to go through a service (touch one, than touch 8 ,,,,than wait forever)! The people on the chat could not provide the new access code and told me to call a number that never answered,,,there was just music, I did it three times! In the end, we left our country not knowing whether we could access the house or not! Not the best beginning of our trip, I finally got an email on Sunday afternoon (while we were already flying) with the new code, / We made it to the house at 2,30 in the night, finally and the new code worked but the entire process was very stressful as we landed in Billund after midnight not knowing if we (15 people) would be able to enter the house! / Not the best experience with your agency so I think it is in your interest to know about this situation and possibly arrange for an emergency service that works, or you must be ready to lose clients and reputation, / I also wish to add that our group travels all over Europe every year and have a lot of experience with renting big houses and since we always travel during the winter, emergencies happen but we were always able to talk to someone for help, especially since you give a code to access the house that expires! / One last note about the country: Denmark is awesome and the people are friendly and pleasant, we did enjoy the trip, / Regards, Tiziana
C. from Germany Date of stay October 2023- October 2023
Guest assessment:
SupergroÃes Haus mit genug Schlaf- und Badezimmern für eine groÃe Gruppe, / Wir waren 23 Leute (inkl, 4-5 Kindern) und da ist es schwierig so ein Haus zu finden, Gerne wieder!
Guest assessment:
SupergroÃes Haus mit genug Schlaf- und Badezimmern für eine groÃe Gruppe, / Wir waren 23 Leute (inkl, 4-5 Kindern) und da ist es schwierig so ein Haus zu finden, Gerne wieder!
N. from Germany Date of stay July 2023- July 2023
Guest assessment:
Ein sehr Hellhörig Haus, man hört Schritt und Tritt, wer früher schlafen gehen will hat keine Ruhe, / Durchlüftung gleich null es gibt in der riesen Villa 2 Fenster oben zum öffnen und 2 Türen unten, / Turnhallen Bode ist Renovierungsbedürftig, Hohe Nachzahlung durch pool
Guest assessment:
Ein sehr Hellhörig Haus, man hört Schritt und Tritt, wer früher schlafen gehen will hat keine Ruhe, / Durchlüftung gleich null es gibt in der riesen Villa 2 Fenster oben zum öffnen und 2 Türen unten, / Turnhallen Bode ist Renovierungsbedürftig, Hohe Nachzahlung durch pool
K. from Germany Date of stay October 2022- October 2022
Guest assessment:
In Fahrrad- oder FuÃreichweite gibt es da nichts, Mit dem Auto gibt es aber im Umkreis von 30 min unzählige Aktionen, Das Haus ist qualitativ nicht so hochwertig, wie es auf den Bildern scheint, Bei genauerem hinsehen gibt es viele kleine Mängel, Trotzdem ein tolles Hause für groÃe Gruppen, Schön war, dass die meisten Zimmer ein eigenes Bad hatten, Der Pool ist schön groÃ, jedoch zu sehr mit Chlor versetzt,
Guest assessment:
In Fahrrad- oder FuÃreichweite gibt es da nichts, Mit dem Auto gibt es aber im Umkreis von 30 min unzählige Aktionen, Das Haus ist qualitativ nicht so hochwertig, wie es auf den Bildern scheint, Bei genauerem hinsehen gibt es viele kleine Mängel, Trotzdem ein tolles Hause für groÃe Gruppen, Schön war, dass die meisten Zimmer ein eigenes Bad hatten, Der Pool ist schön groÃ, jedoch zu sehr mit Chlor versetzt,
T. from Germany Date of stay October 2021- October 2021
Guest assessment:
Pool und Turnhalle
Guest assessment:
Pool und Turnhalle
K. from Germany Date of stay July 2021- July 2021
Guest assessment:
Die GröÃe, die Badmintonhalle, die schöne Einrichtung, die GröÃe der Zimmer, die Lage
Guest assessment:
Die GröÃe, die Badmintonhalle, die schöne Einrichtung, die GröÃe der Zimmer, die Lage
Mr Detlef K. from Germany Date of stay September 2019- October 2019
Guest assessment:
Ankunft war sehr gut vorbereitet. In der Unterkunft ist die Beleuchtung Verbesserungsfähig.
Guest assessment:
Ankunft war sehr gut vorbereitet. In der Unterkunft ist die Beleuchtung Verbesserungsfähig.
Mr Hendrikus Pieter V. from Netherlands Date of stay August 2019- August 2019
Guest assessment:
de omgeving was prachtig mooi uitzicht heerlijk rustig we hebben met allen genoten een tip voor de eigenaar op de boven verdieping een airco het is daar erg snel warm
Guest assessment:
de omgeving was prachtig mooi uitzicht heerlijk rustig we hebben met allen genoten een tip voor de eigenaar op de boven verdieping een airco het is daar erg snel warm
A. from Germany Date of stay November 2017- November 2017
Guest assessment:
Traumhaft schönes Haus. Tolle Zimmer, genügend Bäder. Super Möglichkeiten zur Beschäftigung im Haus
Guest assessment:
Traumhaft schönes Haus. Tolle Zimmer, genügend Bäder. Super Möglichkeiten zur Beschäftigung im Haus
E. from Germany Date of stay April 2017- April 2017
Guest assessment:
Die Größe, die geräumigen Zimmer, die küche , der aktivitätsraum
Guest assessment:
Die Größe, die geräumigen Zimmer, die küche , der aktivitätsraum
F. from Germany Date of stay December 2016- December 2016
Guest assessment:
Genug Schlafzimmer und Bäder für alle, tolle Ausstattung und viel Platz
Guest assessment:
Genug Schlafzimmer und Bäder für alle, tolle Ausstattung und viel Platz
S. from Great Britain Date of stay August 2016- September 2016
Guest assessment:
Swimming pool and badminton court are fantastic
Guest assessment:
Swimming pool and badminton court are fantastic