Appartement Ski & Nature Top 7Mauterndorf - Oostenrijk (AT-16179)

Appartement is really nice, spacious and almost new. This for sure would have resulted into 5 stars and fantastic review result, however the arrival was very bad: no instructions on how to get the key, both contact numbers did not respond and when finally could enter the apartment with the help of the cleaners who luckily where present at that moment, it turned out that no bed sheets and towels where present, though those should be there. The cleaners in the meantime left and again both contact numbers did not respond. The next day our messages somehow did reach someone as the cleaners brought bed sheets and towels. The bed sheets didn't fit the bed size: single mattrass vs box spring topper and also the foldable sleeping couch had no matching bed sheet and was very hard (impossible to lay on comfortable) on the hinging sections This was a very bad experience. All of this was very disappointing especially as there was no way of reaching out and getting into contact with the owner/contact person, as no calls nor messages where responded. Really a pity as the apartment itself and also the location both are fantastic!

Mooi en schoon appartement. Goede ligging.

Wir wurden nett und liebevoll empfangen. Supergemütlich mit allem was man auf Reisen benötigt! Das Apartment war sehr sauber, wir haben uns sehr wohl gefühlt. Und in den Betten schläft man wie auf Wolken. Es war ein rund um gelungener Urlaub. Wir würden es jederzeit wieder buchen. ?